How to activate traveler mode and start selling/accepting requests?
To begin selling or picking up requests, you need to apply for merchant and activate traveler mode.
1. Click [ Become Traveler] in [ Profile Page]
2. Checking bank account information for 2~3 working days.
3. Click [ Travel] in [ Profile]
4. Enter your travel itenerary
＊Yo can go to TUTORIAL
page to see the whole proccess.
How to browse around shoppers' requests?
You may browse around shoppers' requests in tab two [ Requests].
About accepting requests.
LeVooya urges traveler to carefully read through product specification (e.g. model, size, color etc.) when accpeting a request to avoid wrong purchase.
How should I set the total price of a product?
When setting total price, it is recommended to include shipping cost, reward to the traveler, and service fee of on top of the product cost itself.
１. Bank transaction fee charge：
$ of single item * 1.95%
i.e. Product A is priced at $500, the transction fee charged by the bank is $500 * 1.95%=$10
２. How to calculate selling price ：
i.e. You bought $1000 [ Product B]，in LeVooya we suggest you to price：
＊ [ Product B]'s price + service fee + bank transaction fee charge + shipping + [ How much you wnat to earn]
=1000 + 0 + 20 + 60 + 500
＊LeVooya will NOT be charging service fee during soft launch period.
How to update order status?
Update order status accordingly in [ Order Management].
It is recommended to do so promptly to keep shopper updated.
How do I contact the shopper?
1. You can reponse shopper's question in your own [ Product Post].
2. After the package has accepted, you can iMessage shopper.
We highly recommend traveler to thoroughly specify your product posts and provide detailed information about the product or anything you would like the shopper to know in the [ Content], to prevent any miscommunication.
＊LeVooya is not accountable for any private communication or transaction off the platform. Any legal liability incurred herefrom will be your own responsibility.
Can shopper cancel request?
Before any traveler accepts the purchase request, shopper can cancel it. Once traveler accepts the request, it cannot be cancelled.
The basics of shipping service
Levooya requires travelers to ship out the package within 3 - 7 days after returning to home country and update order status subsequently by clicking [ Product Shipped] in [ Order Management].
＊LeVooya recommends traveler to ship out packages domestically, we do not encourage international shipping nor face-to-face delivery.
When will I receive the payment once package is shipped out?
Once shopper receives the product and clicks on [ Confirm Delivery] , LeVooya will proceed to transfer the payment to traveler's account. LeVooya will still release the payment to the traveler even if shopper fails to confirm on delivery after the 7-day period.
＊You can transfer the payment anytime within 7 days by clicking [ Payout Information] -> [ Withdraw] in [ Setting]
I am not able to fulfill the request accetped, what now?
If you are unable to fulfill the request, you may cancel the order by choosing the condition encountered (e.g., items cannot be found, out of stock, quantity available do not match quantitty requested etc.)
Should you encounter any unsolvable disputes, please contact Levooya for further assistance. 。
Is there a transaction limit on LeVooya?
According to Taiwan National Taxation Bureau, to avoid tax related issues, LeVooya recommends traveler's monthly transaction fee not to surpass NT$ 80,000.